Refund policy
Hygienic Nature of Products
Due to the nature of our products and for the health and safety of all our customers, we maintain a strict no returns or exchanges policy. Hair extensions are considered a hygienic product that is applied to the body; therefore, we cannot accept returns once the product has left our possession or the packaging has been opened or tampered with.
Due to the nature of our products and for the health and safety of all our customers, we maintain a strict no returns or exchanges policy. Hair extensions are considered a hygienic product that is applied to the body; therefore, we cannot accept returns once the product has left our possession or the packaging has been opened or tampered with.
Final Sale
All handmade synthetic dreadlock extensions are Final Sale. This applies to both online orders and in-person purchases. By completing your purchase, you acknowledge and agree that these items cannot be returned or exchanged for any reason.
All handmade synthetic dreadlock extensions are Final Sale. This applies to both online orders and in-person purchases. By completing your purchase, you acknowledge and agree that these items cannot be returned or exchanged for any reason.
Handmade Variations
Please note that all extensions are handmade. Slight variations in color, length, and texture are characteristic of handmade work and are not considered defects. While we strive to represent colors accurately, please account for differences in digital screen displays.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us at alistangledmagic@gmail.com within 48 hours of delivery. To be eligible for a resolution, you must provide:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us at alistangledmagic@gmail.com within 48 hours of delivery. To be eligible for a resolution, you must provide:
- A clear description of the issue.
- High-quality photos of the product and the original packaging.
- Proof of purchase.
If a replacement is approved due to a verified manufacturing defect or shipping error, the item must be returned in its original, untampered state with all security ties/seals intact.
Custom Orders & Deposits
Deposits for custom-made sets are non-refundable. Once labor and material costs have been invested into your custom creation, we cannot offer a refund on the deposit or the final balance.
Deposits for custom-made sets are non-refundable. Once labor and material costs have been invested into your custom creation, we cannot offer a refund on the deposit or the final balance.